Lizzie's service is second to none. She takes the time to listen to my requests / needs to ensure that she provides the best options. She really does take the stress out of the planning- especially when it comes to work trips.

Kathryn Bailey, London, 09 January 2018

I have had the pleasure of working with Lizzie for a few years now- and she is my absolute go-to travel guru. She has helped me with range of different and memorable trips, from a once in a lifetime holiday in Vietnam and Cambodia, to organising family...

I have had the pleasure of working with Lizzie for a few years now- and she is my absolute go-to travel guru. She has helped me with range of different and memorable trips, from a once in a lifetime holiday in Vietnam and Cambodia, to organising family trips to cornwall! Lizzie's customer service and attention to detail is second to none. She always manages to make me feel really special and cared for- throughout the whole process. She's always at the other end of the phone if you have any questions. On top of that, she really knows her stuff! I have had some of the most wonderful, stress free holidays- all thanks to this lady! And here's to many more!

Kathryn Bailey, London, 14 September 2017

Well what can I say... Lizzie was amazing from start to finish! She was so attentive, efficient and professional at all times. Nothing was too much trouble which made planning a company trip of 15 girls to Ibiza a breeze! I would absolutely recommend...

Well what can I say... Lizzie was amazing from start to finish! She was so attentive, efficient and professional at all times. Nothing was too much trouble which made planning a company trip of 15 girls to Ibiza a breeze! I would absolutely recommend Lizzie to anyone (in fact I already have been!) and will definitely be using Lizzie's services again in the future. It's so true when they say that people buy from people - Lizzie is a shining example of this! Thank you so much again Lizzie.

Laura Middleton, Sunderland, 11 September 2017

My colleague and I were travelling to Cairo on business and I contacted Lizzie to enquire if she could help us with booking a hotel. She responded straightaway to discuss our requirements and then got back to me with itinerary, prices etc within a...

My colleague and I were travelling to Cairo on business and I contacted Lizzie to enquire if she could help us with booking a hotel. She responded straightaway to discuss our requirements and then got back to me with itinerary, prices etc within a an hour or two. The booking process was hassle free and the hotel was fantastic. Lizzie’s dedication to customer service and attention to detail were brilliant and there was even a handwritten welcome home card in the mail from her when we got back. Mike Cockburn Managing Director Sogno http://sognoltd.com/

Mike Cockburn, Gateshead, 07 July 2015

I recently contacted Lizzie with a requirement for accommodation for a 3 day business trip. It wasn't a big spend (which I actually felt quite guilty about) but nevertheless, Lizzie was very keen to help me. All I gave her was some dates and a postcode...

I recently contacted Lizzie with a requirement for accommodation for a 3 day business trip. It wasn't a big spend (which I actually felt quite guilty about) but nevertheless, Lizzie was very keen to help me. All I gave her was some dates and a postcode and said 'please just do what you can.' I'd had a quick glance online as to what my options could be before I called. Within 10 minutes of speaking to Lizzie she'd beaten the likes of booking.com for price, upgraded me to a better room than I'd seen online in a better hotel and with all the facilities I needed. It wasn't so much the cost saving I was impressed with it was the unparalleled service I received and the peace of mind that someone else was just sorting it for me without trawling through websites and getting stressed. After I gave Lizzie confirmation, again, as quick as a flash I had an itinerary, booking confirmation and any number of helpful documents sent through to me with some personal notes. I can say without a doubt I will make any travel arrangements with Lizzie from now on and won't hesitate to tell everyone I know how truly awesome she is. Cheers Lizzie, you really made my day. SINCERE AND HEARTFELT THANKS - Morgan.

Morgan Stephenson, Gateshead, 15 April 2015

Lizzie recently helped me book some flights for a group of us. She searched the best deal with the best airline (still the same price as the not so good airline), she stayed up late to sort it out for us, she watched the flights before we actually booked...

Lizzie recently helped me book some flights for a group of us. She searched the best deal with the best airline (still the same price as the not so good airline), she stayed up late to sort it out for us, she watched the flights before we actually booked them and truly went the extra mile. She has taken personal service to a whole new level and I can guarantee I won’t book another flight without her. Thank you so much I can not recommend you enough.

Heather Williams, Newcastle upon Tyne, 16 February 2015

Nothing is too much trouble for Lizzie! I had a long and complex list of things to take to Africa to make a family Christmas - and she contacted the airline to check that they could all be carried safely, and wouldn't cause a problem at customs! It took...

Nothing is too much trouble for Lizzie! I had a long and complex list of things to take to Africa to make a family Christmas - and she contacted the airline to check that they could all be carried safely, and wouldn't cause a problem at customs! It took a very big anxiety away. It was wonderful! So reassuring to feel in really safe hands! She also won't try and upsell you things you can easily do yourself!

Caroline Theobald, Corbridge, 15 February 2015

Lizzie is the ultimate specialist in her field, how she can contain so much travel knowledge about everywhere I do not know but she does it with such ease and profession, highly recommended!!!

Lynsay Cowan, Edinburgh, 14 February 2015

I needed to sort out hotels in Japan at very short notice and with very specific requirements. Lizzie was not at all phased and got everything sorted out for me even getting up through the night to secure rooms when everything was booked and we had to...

I needed to sort out hotels in Japan at very short notice and with very specific requirements. Lizzie was not at all phased and got everything sorted out for me even getting up through the night to secure rooms when everything was booked and we had to find cancellations. Her advice was spot on and I felt very secure throughout the experience. She also provided great advice on travelling around and sorted out train tickets. I would definitely recommend Lizzie and will be using her again.

Tricia Barclay, Edinburgh, 14 February 2015

I just wanted to say thank you for your honest approach in doing business. After experiencing a travel advisor before, I was a bit hesitant in trying again, but I have been delighted with your expertise and honesty in helping me find good hotel deals. You...

I just wanted to say thank you for your honest approach in doing business. After experiencing a travel advisor before, I was a bit hesitant in trying again, but I have been delighted with your expertise and honesty in helping me find good hotel deals. You gave me advice on the best places to eat and gave ideas about what to do on an evening when I was in a city during a trade show. Unlike previous shows, I was able to go out and enjoy local highlights. I would happily recommend your services to anyone and for the next holiday I want to book I will make sure I contact you first.

David Blakelock, Sunderland, 11 February 2015

I have always shied away from booking holidays and let my better half deal with it as I really couldn't face endless brochures or websites and travel blogs. I would rather spend my time working than dealing with that hell. However I am trying to man...

I have always shied away from booking holidays and let my better half deal with it as I really couldn't face endless brochures or websites and travel blogs. I would rather spend my time working than dealing with that hell. However I am trying to man up and deal with things I would usually avoid. Enter the Travel Counsellors. I gave them some dates over the phone and received an email with the best prices and airports to travel from. I said I would think about it and 2 weeks later I phoned up and said the dates have changed. That day I had a new set of prices and times. That night I had my flights booked and some great advice on travel from Lizzie. I now have a great resource to fall back on and take care of my family and I whilst we are half way round the world. Thank you Lizzie for making my life a tad easier.

David Young, Washington, 10 December 2014

Great, prompt, flexible and friendly service! Thank you.

Caroline Theobald, Corbridge, 03 November 2014

Just wanted to say thank you so much for all your help last week! It was a bit crazy but you were amazing!

Shannon O'Leary, London, 03 November 2014

Service beyond my wildest dreams - I've been telling all my friends!

Patricia Barclay, Edinburgh, 22 October 2014

Thanks for organising our trip to Nottingham, the hotel was just brilliant. It was central to our needs and I would have no hesitation in recommending your services, and I for one will be using your services for all our travel needs. Well done and thanks...

Thanks for organising our trip to Nottingham, the hotel was just brilliant. It was central to our needs and I would have no hesitation in recommending your services, and I for one will be using your services for all our travel needs. Well done and thanks again.

Colin Elrick, Durham, 05 August 2014

As a regular business traveller to the Middle East, I was introduced to Lizzie fairly recently. Many of my itineraries are complex by nature, with numerous long-haul and internal flights to consider. To do this as an individual takes time and numerous...

As a regular business traveller to the Middle East, I was introduced to Lizzie fairly recently. Many of my itineraries are complex by nature, with numerous long-haul and internal flights to consider. To do this as an individual takes time and numerous calls and emails. I was looking for an agent who would take the strain and alleviate the hassle factor. In Lizzie I have found such an agent – one email to Lizzie and the whole itinerary was arranged – at a very competitive price. Throughout my time working with her I have received speedy and professional travel information, and I have total confidence in her to look after all my travel needs. On my last trip, the international carrier cancelled one of my flights which would have caused me significant issues if I’d not had a fantastic agent to call upon. One call, and the problem was solved. Many companies profess to ‘go the extra mile’ yet don’t live up to their billing. I can whole heartedly endorse Lizzie who does go the extra mile and make the clients life all the easier."

John Cartmell, Elloughton, 13 February 2014